FAQ

Frequently asked questions:

Q: Are your jumpers clean and safe? 

A: We vacuum and sanitize our jumpers immediately after each use with a mild disinfectant.  When we pick up you will witness the effort that goes into cleaning after your event!

Q: What time do you deliver & pick-up the jumper? 

A: We work with our customers as much as possible to deliver at a time that is convenient, within the constraints of the route that day.   Often times deliveries happen hours before the party starts, but on very busy weekends we aim to deliver at least 30 minutes before the party start time, large orders even earlier.   Park pick ups are within 30 minutes of the end of the party, and other pick ups are between the end of the party and sunset depending upon our route for the day.  

Q: Do you deliver jumpers to my area? 

A: For larger events we deliver all over San Diego County.  The bounce house side of the business extends generally from the Miramar area on the south up to Escondido, and out to the coast.  This includes Mira Mesa, Scripps Ranch, Poway, Peńasquitos, Rancho Bernardo, Carmel Mountain Ranch, Carmel Valley, Camino Del Sur, 4S Ranch, Miramar, UTC, Escondido, Rancho Santa Fe, San Marcos, Vista, Cardiff, Encinitas, Solana Beach, Encinitas.

Q: Do you set up in parks? 

A: Yes we do, and you need a reservation for most parks. Check our Parks Page for more information.  We are fully licensed and insured to set up in any park.  Most parks require a generator to run the air blower for the jumper.  

Q: How long do we get the jumper for?

A: Jumper rental is for up to six hours.  Additional hours cost more depending upon the rental.     We muut we must pick up by sunset. For parks, the generators provide 5 hours of run time on a tank of gas.

Q: Do you require a deposit? 

A: Deposits may be taken depending upon our availability and the demand for a given day.  Deposits are required for orders exceeding $500.  A credit card number is required for most reservations.  Deposits are refundable up to two weeks before the event date.  Note that the prices listed on the web site reflect a cash discount.  The cash discount does not apply when paying by check or credit.

Q: How do I know that you'll show up? 

A: We work very hard and place a great deal of importance on delivering a clean product at the right date, time and place.   Once you confirm your reservation by replying “OK” to the rental agreement your jumper is reserved for you and only you.  We send reminders several days before the party and call or text the day before to confirm the delivery.  We are dedicated to building our reputation with satisfied customers.  Check our Yelp reviews.

Q: How far in advance do I need to reserve? 

A: We suggest making the reservation 2-3 weeks before your event.    We will take as many last-minute requests as possible.

 

Q: How many children can use the jump safely?

A: It really depends on their height and size.  Generally about 6 to 8 is the maximum.  Our standard jumper has an 800 lb limit, the larger ones are 1000 lbs.   

 

Q: How much room do I need? 

A: We need at least 2 feet at the sides of the jumper and 4 feet front to rear for safety, set up and removal. The size of the jumpers are listed on each web page.

 

Q: Can you set up on my driveway? 

A: Yes, as long as it is wide enough and not too much of a slope.  

 

Q: How long does it take to set up and take down? 

A: It takes about 20 minutes to set up and about 40 minutes to vacuum, sanitize and take down.  

 

Q: What if it rains? 

A:  San Diego Jumpmasters reserves the right to cancel any reservation due to weather including rain and wind. Under questionable weather conditions, we may need to cancel or you may be given an option of having your jumper set up, (depending upon the forecast). If an event or rental is cancelled due to weather we will not charge you.  Any deposits will be refunded.  Once the jumper is set up, there are no refunds, and if rain or wind begin after setup we may need to pick up the unit before your party ends.